Support

Welcome to WordPulse: Live Word Battles support. We're here to help you with any questions, issues, or feedback you may have about the app.

Getting Help

When contacting support, please include:

• Your username or email address associated with your account
• A detailed description of your issue or question
• Any error messages you're seeing
• Your device type and operating system version
• Screenshots (if applicable)

Response Time: We typically respond to all support requests within 24-48 hours during business days.

Common Support Topics

Account Issues

Problems signing in, resetting your password, or managing your account settings. If you're having trouble accessing your account, please reach out and we'll help you get back in.

Technical Problems

App crashes, connection issues, or features not working as expected. Include details about what you were doing when the issue occurred to help us diagnose the problem faster.

Game Features & Rules

Questions about gameplay mechanics, scoring rules, multiplayer features, or how specific game modes work.

Data & Privacy

Questions about data usage, privacy settings, or account deletion. See our Privacy Policy and Data Deletion Policy for more information.

Billing & Subscriptions

Questions about in-app purchases, subscriptions, or payment issues. Note that payment processing is handled by your app store (Apple App Store or Google Play Store).

Feedback & Suggestions

We love hearing from our users! Share your ideas for new features, improvements, or report bugs you've discovered.

Before Contacting Support

Try these quick troubleshooting steps first:

• Check In-App Help: Many common questions are answered in the app's help section
• Restart the App: Close the app completely and reopen it
• Check Your Internet Connection: Ensure you have a stable internet connection for multiplayer features
• Update the App: Make sure you're running the latest version from your app store
• Restart Your Device: A simple device restart can resolve many technical issues

Report a Bug

Found a bug? We appreciate your help in making WordPulse better! When reporting a bug, please include:

• Steps to reproduce the issue
• What you expected to happen
• What actually happened
• Screenshots or screen recordings (if possible)
• Your device model and OS version

Send bug reports to app-support@coutts-consulting.com with "Bug Report" in the subject line.

Account Deletion

The recommended way to delete your account is directly in the app: go to Settings → Account Settings → Delete Account and confirm. Your account and the personal data associated with it are removed from our active database and your login is revoked. If you can no longer access the app, email us at app-support@coutts-consulting.com and we'll delete your account on your behalf. For full details on what is removed and what may be retained, see our Data Deletion Policy.

Additional Resources

• Privacy Policy - Learn how we protect your data
• Data Deletion Policy - Information about deleting your account

Contact Information

We're committed to providing excellent support and ensuring you have the best possible experience with WordPulse. Don't hesitate to reach out with any questions or concerns!